Driven by our commitment to make the life of our customers easier, 2020 proved that nothing is impossible as long as we are able to adapt to the realities of our business, while we stay focused on our goals. Hence, we were able to innovate by sharing best practices within the divisions in order to bring quality and safety to a next level, making our processes more solid and efficient through common systems to reduce risks and stay compliant. 

Together with Nutreco and Trouw Nutrition, in 2020 we founded the Nutreco Quality Committee to secure harmonisation and best practice implementation within the company. This work allowed us to revise and update our Nutrace standard, which now includes an even clearer compliance criteria. At the same time, we were able to execute trainings for our teams in different areas like business continuity planning, complaint handling, monitoring of undesirable substances, HACCP, product technology, tracking & tracing and ingredient assessment.

We also launched a new Nutreco non-conformity model where we can work with improved documentation and we included sustainability in 75% of the global supplier audits in Skretting. In addition, we recertified some of our plants with our Nutrace standard according to plan. We learnt how to do this remotely, keeping the consistency that our internal operations and our customers demand.

An important learning for our teams was to get closer to the needs of our customers, by listening to how they deal with their challenges in order to co-create solutions that help them to achieve their goals. By doing this we validated how important traceability is and therefore we have put a stronger focus to improve our systems and provide documentation and analytical results when needed. We believe that this collaboration helped us to keep positioning Skretting as transparent and trustworthy partner.